You might see at least who request to terminate the call (if it is a reply/reject from your system on INVITE, or if it comes from Genesys Cloud). But if you access an Interaction details (Performance - Interactions), at the bottom of the Details tab, you should now see a json and a pcap log. The GPU renders images, animations and video for the computer’s screen. GPU ( Graphics Processing Unit) : A programmable logic chip (processor) specialized for display functions. I am not sure what permissions/roles are required for this. Free Cloud GPUs for Deep Learning Top 44 List, 2021 MaDr. Is this right after trying to establish the transferred call to your system? Or you mean it terminates when trying to redirect the call to an agent?īeing for one or the other option, I would suggest to have a look at the SIP traces/PCAP traces which are now available from Genesys Desktop. When you say "With the above issue the call is transfer to the external number but after that it terminates." Assuming that when you say that you "step transfer the call to an external number", you are doing this via a Transfer to Number action in an Architect flow. This means that the Caller ID will be used as From value (in the outgoing SIP INVITE) only if the call which was received from the customer didn't have an ANI/CLI. If yes, I would suggest to set "Calling - Address Override Method" to "Unassigned DID" and set a valid e.164 number for "Caller ID". your system - "direct" SIP from Genesys Cloud to your system/device over Internet, using BYOC Cloud add-on) a second trunk targeting your system (used to transfer calls to the external number - i.e. ![]() one trunk configured to interconnect with the telephony network (PSTN) to receive calls from customers on the Genesys Cloud platform.I don't think that setting the Caller ID would change anything on the Genesys Cloud side (assuming you have set an e.164 number).
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